Refund policy

Because our products are applied to skin, we cannot accept returns or offer refunds for change of mind once an order has been dispatched.

If your order arrives damaged, faulty or incorrect, please email hello@elacia.com within 14 days of delivery with your order number and a photo. We will replace the item or refund you in full, including shipping.

Orders can be changed or cancelled until they are dispatched. Products bought from one of our stockists are returned through that stockist.