FAQS

How long will my tan last?

For the Tanning Drops, we recommend applying every 3-4 days to maintain your glow. If your skincare routine includes highly active ingredients, you may wish to reapply more frequently.

For the Sea Foam Tan, apply once a week to maintain your tan. Daily hydration and gentle exfoliation will help extend and refresh your results.

How long does it take for the tan to develop?

You’ll begin to see results within around 4 hours, with your tan continuing to deepen over the next 24 hours after application.

Does it protect you from the sun?

No, elacia tanning products do not contain SPF. They are intended for sunless tanning only and should not replace sun protection. We always recommend applying SPF.

HOW DOES PRESALE WORK?

A pre-sale allows you to place your order before a restock arrives. It secures your item in advance, as quantities are limited. The estimated shipping date will always be clearly listed on the product page.

WHAT IF I ORDER A PRESALE ITEM AND AN IN-STOCK ITEM TOGETHER?

If your order includes both presale and in-stock items, your full order will ship together once the pre-sale item arrives.

Can I refund or exchange?

Every skin is unique. As with all skincare and sunless tanning products, individual results may vary. Factors such as pigmentation, skin tone, dryness, and skin barrier health can influence how a tan develops on the skin.

We always recommend performing a patch test before full application, particularly if you have sensitive skin or areas of pigmentation, to ensure the product is right for you.

Due to the personal nature of skincare and tanning products, we do not accept returns or refunds for change of mind or differences in individual skin response.

Are elacia products safe for sensitive skin?

Our formulas are clean, non-toxic, and powered by ocean botanicals. They are suitable for most skin types, but we always suggest doing a patch test before your first full application.

Are your products vegan and cruelty-free?

Yes. All elacia products are cruelty-free and never tested on animals. The majority of our range is also 100% vegan. The only exception is our Marine Scrub, which contains natural pearl powder, chosen for its skin-refining benefits.

Are your bottles and pouches recyclable?

Yes. Our glass bottles are refillable and recyclable, and our refill pouches are recyclable through soft-plastic programs. Our Marine Scrub jar is made from PP (polypropylene), a durable plastic that is fully recyclable. We’re committed to reducing our environmental footprint while keeping your glow luxe and sustainable.

How do I get the best results from my tan?

  • Exfoliate 24 hours before application.
  • Apply to clean, dry skin.
  • Let the product absorb fully before dressing.
  • Hydrate daily to extend your glow.

Do you ship internationally?

Yes, elacia ships within Australia and internationally. Shipping rates and delivery times are calculated at checkout.

I entered the wrong shipping address, what can I do?

Please contact us at hello@elacia.com immediately. While we’ll do our best to amend your order, we cannot guarantee changes once it has been processed.

I purchased elacia through another retailer, can I return it here?

If you purchased from one of our authorized retail partners, please follow their returns and exchanges policy directly.